Refund and Returns Policy
At Health Trust RX, customer satisfaction is important to us. Due to the nature of healthcare and personal-use products, returns are not accepted once an order has been shipped.
Eligibility for Refunds or Replacements
Refunds or replacements may be considered only in the following situations:
- The product was damaged during shipping
- An incorrect product was delivered
- The order did not arrive
Request Process
All refund or replacement requests must be submitted within 7 days of delivery.
Customers must provide their order number and relevant details so the request can be properly reviewed.
Approval & Processing
If a request is approved:
- Refunds will be processed using the original payment method, or
- An alternative method may be used if mutually agreed
Approved refunds may take 7–10 business days to complete, depending on the payment method.
Important Notes
- Shipping delays caused by courier services or customs are beyond our control
- Requests submitted outside the allowed timeframe may not be accepted
Health Trust RX reserves the right to refuse any refund or replacement request that does not meet the above conditions.
For refund-related questions, please contact us at:
Email: orders@healthtrustrx.com